Returns & Exchanges

At iStudio Singapore, we strive to ensure your premium electronics meet the highest standards of quality. If your purchase is found to be defective or incorrect, our streamlined return process ensures a hassle-free exchange within 7 days of delivery.

Return Process

• 1.
  Verify Eligibility

  Ensure the item is in its original, unopened packaging with all seals intact and that you have the original tax invoice as proof of purchase.

• 2.
  Contact Support

  Reach out to our customer service team via email or visit any iStudio retail outlet to initiate your return request and obtain an assessment reference.

• 3.
  Technical Assessment

  Our certified technicians will inspect the device to confirm the reported fault or verify the condition for exchange in accordance with Apple and brand guidelines.

• 4.
  Resolution and Exchange

  Once the return is approved, we will provide a 1-to-1 replacement of the same model or issue a store credit if the specific stock is unavailable.